shell999 Terms & Conditions 📋

1. Definitions

In this Agreement, the following terms carry the meanings assigned below unless the context expressly requires otherwise:

• "shell999" / "the Platform" / "we" / "us" refers to shell999.org and the operating entity that holds the applicable international gaming authority licence.
• "Member" / "you" / "Player" refers to any individual who has registered a shell999 account and accepted these Terms & Conditions.
• "Account" means the personal gaming account created by a Member on shell999.org.
• "Wallet" means the digital balance held within a Member's Account, denominated in Malaysian Ringgit (MYR) unless otherwise stated.
• "Wager" / "Bet" means any real-money stake placed on a game outcome or sporting event through the shell999 platform.
• "Bonus Funds" means promotional credits credited to an Account that are subject to wagering requirements before conversion to withdrawable balances.
• "Know Your Customer" ("KYC") refers to the identity and age verification process required by shell999 prior to processing withdrawals or at the platform's discretion.

2. Acceptance of Terms

Access to shell999 and use of any service offered on the platform constitutes unconditional acceptance of this Agreement and all other policies referenced herein, including the Privacy Policy and Responsible Gaming Policy.

Shell999 reserves the right to amend these Terms & Conditions at any time. Amendments take effect upon publication on shell999.org. Continued use of the platform after any amendment constitutes acceptance of the revised terms. Members are encouraged to review this page periodically.

Where a conflict exists between these Terms & Conditions and the terms of a specific promotion or game, the specific promotional or game terms shall prevail for that context only.

3. Eligibility & Age Restriction

The shell999 platform is strictly restricted to individuals who are 21 years of age or older. By registering or logging in, you represent and warrant that you meet this age requirement. Shell999 reserves the right to request documentary proof of age at any time and to suspend or permanently close any Account where the member cannot verify they are aged 21 or above.

• You must be a natural person (not a corporation or other legal entity) to hold a member account.
• Shell999 services are intended for use by residents of jurisdictions where online gaming is not prohibited by local law. It is your sole responsibility to determine whether accessing shell999 is lawful in your jurisdiction.
• Only one Account per individual is permitted. Duplicate accounts will be suspended and associated balances forfeited.
• Employees, contractors, and immediate family members of shell999 and its affiliated companies are not eligible to hold Member accounts.

4. Account Registration

To participate in real-money gaming, you must register a shell999 Account by providing accurate, complete, and current information including your full legal name, date of birth, Malaysian mobile number, and a secure password. Shell999 is not liable for losses arising from inaccurate information provided at registration.

• You are solely responsible for maintaining the confidentiality of your login credentials. Shell999 will never request your password via email, SMS, or live chat.
• You must notify shell999 support immediately if you suspect unauthorised access to your Account.
• Shell999 may require KYC document submission — including a copy of your NRIC or passport — prior to processing any withdrawal or where fraud is suspected.
• Account sharing is strictly prohibited. Each account must be operated solely by the registered member.

5. Deposits & Withdrawals

All deposits and withdrawals on the shell999 platform are transacted in Malaysian Ringgit (MYR). Shell999 supports the following payment channels: Touch n Go eWallet, Boost, Maybank, CIMB, Hong Leong Bank, GrabPay, 7-Eleven Cliqq, and USDT TRC20.

• Deposits are processed in real time subject to the payment provider's processing times and any applicable daily limits.
• Withdrawals are subject to KYC verification. Unverified accounts may experience delays or restrictions on withdrawals.
• Shell999 reserves the right to request that withdrawals be returned via the same payment method used for the original deposit ("source of funds" policy).
• Withdrawals of Bonus Funds are only permitted once applicable wagering requirements have been satisfied in full.
• Shell999 is not responsible for delays caused by third-party payment providers, including bank processing times.
• Any attempt to reverse, chargeback, or dispute a deposit transaction will result in immediate Account suspension pending investigation.

6. Bonuses & Promotions

Shell999 offers promotional bonuses to eligible Members from time to time. Each promotion is governed by specific terms published on the Promotions page. The following general rules apply to all shell999 bonuses:

• Bonus Funds are subject to a minimum wagering requirement before they may be withdrawn. The specific multiplier and eligible games are stated in each offer's terms.
• Shell999 reserves the right to reclaim Bonus Funds and any winnings derived therefrom if a Member is found to have abused the bonus system, including but not limited to opening multiple accounts, using prohibited betting strategies, or providing false registration information.
• Only one welcome bonus per household, IP address, device, and payment method is permitted.
• Bonuses have a validity period as stated in the individual promotion. Unused Bonus Funds will expire upon the stated date.
• Shell999 may modify, suspend, or withdraw any promotion at any time and without prior notice.

7. Game Rules & Fair Play

All games offered on the shell999 platform utilise a certified Random Number Generator (RNG) or, in the case of live dealer games, are operated by trained professional dealers under live studio conditions. The shell999 platform operates under international gaming authority licensing, and all game outcomes are independently audited to ensure fairness and compliance with published Return to Player (RTP) percentages.

• In the event of a technical failure, disconnection, or software error during a game round, shell999 will resolve the outcome based on available game data. Where a round cannot be determined, the wager will be voided and the stake returned to the Member's Wallet.
• Shell999 reserves the right to void bets placed in error, at incorrect odds, or as a result of a technical malfunction.
• Collusion, use of automated betting software (bots), or any strategy designed to exploit game vulnerabilities is strictly prohibited and will result in immediate Account suspension and forfeiture of balances.
• Shell999 sportsbook bets are settled in accordance with the official results published by the relevant sporting authority, including results for Malaysia Super League, EPL, UFC, and all other covered markets.

8. Responsible Gaming

Shell999 is committed to promoting responsible gaming for all Malaysian members. The platform provides tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Members who wish to access these tools should visit the Responsible Gaming page or contact support.

Shell999 will comply with any self-exclusion request promptly. During a self-exclusion period, shell999 will use reasonable technical measures to prevent the excluded Member from accessing their account. Any Member who circumvents self-exclusion measures does so at their own risk, and shell999 shall not be liable for losses incurred during such circumvention.

9. Prohibited Conduct

The following conduct is strictly prohibited on the shell999 platform and will result in Account suspension, permanent closure, and forfeiture of balances without notice:

• Opening or operating more than one shell999 Account.
• Providing false, misleading, or fraudulent registration information.
• Using the platform for money laundering or any other illegal financial activity.
• Colluding with other players or shell999 personnel to gain an unfair advantage.
• Deploying automated software, scripts, or bots to interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Using a VPN or proxy service to circumvent geographic restrictions or security controls.
• Attempting to reverse, chargeback, or dispute any legitimate payment transaction.

10. Intellectual Property

All content on the shell999 platform — including but not limited to logos, trademarks, game assets, graphics, text, software, and the overall look and feel of the website — is the exclusive property of shell999 or its licensed content providers. No part of the shell999 platform may be reproduced, distributed, transmitted, or otherwise exploited for any commercial purpose without prior written consent from shell999.

11. Limitation of Liability

To the fullest extent permitted by applicable law, shell999 shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from use of or inability to use the platform, including gaming losses, data loss, or interruption of service. Shell999's maximum aggregate liability to any Member for any claim shall not exceed the total net deposits made by that Member in the thirty (30) days preceding the event giving rise to the claim.

Shell999 does not warrant that the platform will be available at all times without interruption. Scheduled and emergency maintenance may temporarily suspend access to services without prior notice.

12. Amendments & Termination

Shell999 reserves the right to amend these Terms & Conditions, suspend any service, or terminate any Member account at its sole discretion. Where a material change is made to these terms, shell999 will endeavour to provide reasonable notice via the platform or by email to the Member's registered address.

Members may close their Account at any time by contacting shell999 customer support. Any outstanding verified balance at the time of closure will be returned to the Member's registered payment method, subject to completion of KYC and satisfaction of any pending wagering requirements.

This Agreement is governed by and construed in accordance with applicable international gaming authority regulations. Any disputes shall be subject to the dispute resolution process set out by the applicable gaming authority.

For questions regarding these Terms & Conditions, contact shell999 support: [email protected]